Casework Administrator

  • Salary:
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Forensic Administration
  • Deadline:
    January 7, 2019
Depending on experience
This is a broad customer facing role, providing a highly professional and exceptional service to customers both internally and externally. The tasks associated with this role are wide ranging and therefore job holders will be required to be flexible and demonstrate effective teamwork in achieving the day to day work objectives of the department.
Internal customer liaison for case completion; supporting KFS Reporting Managers within Operations
• Support achievement of agreed internal and external customer service levels and standards
• Understanding and liaising with Account Managers regarding Force Protocols and customer preferences
• Work to specific Key Performance Indicators driven by customer services and case target dates
• Managing conflicting deadlines and a very high workload
• Engage in recommendations to strategic improvements within processes, procedures, policies and companywide streamlining
• Preparing and completing actions plans and data analysis to monitor and improve work flows
• Identifying case completion trends and monitoring target dates
• Support CSD Manager, Heads of Department and Account Managers with customer feedback relating to casework delivery
Data entry onto  KFS bespoke Casework Management System
• Emailing completed statements, delivery notes and customer notification forms daily by close of play
• Updating internal systems with data required for reporting
• File archiving/retrieval
• Support the CSD Manager in providing a day to day CSD administrative service to the Heads of Department and their teams
• Support day to day processes with CSD if required
• To respond to customer queries and, follow departmental procedures with a high level of accuracy in what is a strictly regulated environment
• To support other general administration tasks as required
• Adhere to Health and Safety policies
• Decision Making and organisational skills
• Developing & improving standards of excellence
• Management planning of resources against workload
• Exemplary verbal and written communication skills
• Problem solving skills essential and ability to deal with complexity coupled with managing a high workload
• Able to work comfortably under pressure
• Strong IT capability to include Microsoft Office, excel and data base
• Ability to analyse data and basic reporting skills
• Able to work on their own initiative and with exceptional attention to detail
• Ability to remain calm under pressure and take on high levels of responsibility and competing deadlines
• Dealing professionally with challenging communications and provide resolution
• Well-developed interpersonal skills essential
• High level of honesty and integrity
• Strong work ethic and commitment
• Team player and willingness to support others
• Flexibility in working hours; willing to stay later when required
• GCSE Maths & English essential
• A levels or equivalent desirable
• Degree desirable
• A minimum of 3 years’ experience in a busy administration  related environment is essential
• Experience working within the Criminal Justice System advantageous
Salary dependent upon experience
Hours – 37 per week, must show flexibility up to 19:00 daily and occasional weekend cover.
In return we offer:
– 25 days annual leave
– Pension


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